Shipping policy

Orders are processed and shipped Monday through Friday within 1-3 business days (usually within 24 hours). Orders placed before 4:00pm generally ship next day. Orders placed on Friday may not ship till the first Business day of the following week. Shipping times are calculated from time an order leaves the warehouse, not from the time an order is placed. Please keep this in consideration when using expedited shipping options.

Free Shipping* When using the free shipping option Hefty Harvest will choose the carrier used in shipping your order. Free shipping orders will generally be sent via USPS or UPS depending on the weight and size of the package.

In some instances the estimated shipping may vary from the actual shipping cost. In cases where the shipping cost is higher than originally estimated, HeftyHarvest.com will contact you for approval before charging any additional amounts to your card.

HeftyHarvest.com requires that your shipping and billing address be the same to mitigate the possibility of fraudulent orders. If you are having issues completing an order contact us at sales@heftyharvest.com with "Order assistance, [your account name]" as the subject line. Include details about the issue you are having in the body of the email.

Shipping damage

Shippers place a time limit on damage claims. Please inspect your items immediately after receiving them. Any damage claims must be made within 24 hours of receiving your order. After that time your damage claim may be denied. Replacement of the damaged items will occur after the shipper and shipping company have fully processed the claim. Damaged items are not eligible for refund. All damage claims require a claim authorization number.

To place a damage claim, follow these steps:

1. Document the damage, take pictures. If the delivery driver is still present have them inspect and verify the damage.

2. Send an email to sales@heftyharvest.com

3. In the subject line enter the following: Damage claim, [your order number]

4. In the body of the email attach any photo documentation along with a written description of the item(s) and their condition.

5. You will be sent a reply with further directions to complete the process.